Effective April 1, 2026

Privacy Policy.

How Cateno.ai collects, uses, protects and shares information when organizations use the platform.

01.

Introduction

This Privacy Policy describes how Cateno.ai ("Cateno.ai," "we," "us," or "our"), a service owned and operated by Rocket Financial Inc. ("Rocket Financial"), collects, uses and shares information about you and your organization when you use the Cateno.ai platform (the "Service"). Rocket Financial Inc. is a financial services company located at 1000 N West St, Suite 1200, Wilmington, DE 19801 USA.

This Privacy Policy applies to information we collect when you use our website (cateno.ai), the platform and related services. By accessing or using the Service, you agree to the terms of this Privacy Policy.

02.

Information We Collect

We collect different types of information from and about you, including:

Information You Provide Directly

Account information: When you create an account, we collect your name, email address, organization name, job title, phone number and billing information.
User content: Information and data that you upload, submit, post, or display through the Service, including customer onboarding data, supplier information, document attachments and workflow configurations.
Communication information: Information you provide when you contact us for support or other inquiries, such as email correspondence or chat logs.
Information input into orchestration flows: Any piece of information submitted to start a flow, whether personal or business.

Information We Collect Automatically

Log data: We automatically collect certain information when you use the Service, including your IP address, browser type, operating system, referring URLs, device information, pages visited and the dates and times of your visits.
Usage data: We collect information about how you use the Service, such as the features you use, the actions you take and the resources you access.
Cookies and similar technologies: We use cookies, web beacons, and other similar technologies to collect information about your browsing activity and to personalize your experience. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of the Service.

Information from Third-Party Sources

Service providers: We may receive information from third-party service providers that help us operate the Service, such as payment processors, identity verification services and analytics providers.
Integrations: If you integrate Cateno.ai with other applications, we may receive information from those applications.

03.

How We Use Your Information

We use the information we collect for the following purposes:

Provide and Improve the Service

To operate and maintain the Service.
To personalize your experience and provide tailored content and features.
To improve the quality and performance of the Service.
To develop new features and functionalities.

Communicate with You

To respond to your inquiries and provide customer support.
To send you important notifications about the Service.
To send you materials and information about our products and services, where permitted by law.

Enforce Our Terms of Service

To investigate and prevent fraud, abuse and other unauthorized activities.
To enforce our Terms of Service and other agreements.

Comply with Legal Obligations

To comply with applicable laws and regulations.
To respond to lawful requests from government authorities.

04.

How We Share Your Information

We may share your information with the following categories of recipients:

Service providers:We share information with third-party service providers that help us operate the Service, such as payment processors, hosting providers, identity verification services and other providers. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
Business partners:We may share information with business partners that offer products or services that may be of interest to you, where permitted by law.
Legal authorities:We may disclose information to legal authorities if required by law or legal process, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Affiliates:We may share information with our affiliates, including Rocket Financial Inc., for business purposes.
Business transfers:In the event of a merger, acquisition, or other corporate transaction, your information may be transferred to the acquiring entity.

05.

Your Choices

Access and correction: You can access and update your account information through the Service.
Data retention: We will retain your information for as long as your account is active or as needed to provide you with the Service. We may also retain certain information to comply with legal obligations, resolve disputes and enforce our agreements.
Marketing communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails.
Cookies: You can control cookies through your browser settings.

06.

Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include encryption, access controls, and regular security audits. However, no security system is impenetrable, and we cannot guarantee the security of your information.

07.

International Data Transfers

Your information may be transferred to and processed in countries outside of your country of residence, including the United States, where data protection laws may be different from those in your jurisdiction. We will take appropriate measures to ensure that your information is protected in accordance with this Privacy Policy.

08.

Children's Privacy

The Service is for commercial use, is not directed to children under the age of 18, or individuals under the age of nineteen (19) in the states of Alabama or Nebraska, and we do not knowingly collect personal information from children under the age of 18, or individuals under the age of nineteen (19) in the states of Alabama or Nebraska.

09.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date at the top of this policy. We encourage you to review this Privacy Policy periodically.

10.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

support@cateno.ai

Cateno.ai

1000 N West St, Suite 1200

Wilmington, DE 19801 USA

For all primary inquiries or conversions, please visit our contact page.

11.

CCPA Provisions (California Consumer Privacy Act)

California Consumer Rights

Right to know: You have the right to request information about the categories and specific pieces of personal information we have collected about you.
Right to delete: You have the right to request that we delete the personal information we have collected from you.
Right to opt out of sale: You have the right to opt out of the sale of your personal information. Cateno.ai does not sell your personal information to third parties.
Right to non-discrimination: We will not discriminate against you for exercising any of your CCPA rights.

Exercising Your CCPA Rights

To exercise your CCPA rights, please contact us at:

Email: support@cateno.ai

Mailing address: Cateno.ai, 1000 N West St, Suite 1200, Wilmington, DE 19801 USA, Attn: CCPA Compliance

12.

Notice to Vermont Residents

We will not share information we collect about you with non-affiliated companies except as permitted by law, including, for example, with your consent or to service your account. We will not share information about your creditworthiness with affiliated and non-affiliated companies except with your authorization or consent, but we may share information about our transactions or experiences with you with our affiliates.

13.

Notice to Nevada Residents

We may contact our existing customers by telephone to offer additional products that we believe may be of interest to you. You have the right to opt out of these calls. To opt out of these calls, or for more information about your opt-out rights, please reach us by emailing support@cateno.ai.